Refund Policy
1. Cancel of Unfufilled Order
1.1 Cancelling fee
General Cancellation: We don't charge cancellation fees for pre-shipment cancellations. Contact support within 24 hours of ordering for free adjustments (e.g., item changes or variant swaps).
Third-Party Costs: If cancellation incurs fees from payment processors (typically 2.9% + $0.30 per transaction) or other platforms, these will be deducted from your refund. Example: A $200 order cancellation may incur $6.10 in fees.
Special Conditions: Promotional/subsidized orders subject to third-party fees exceeding $5 will receive prior email notification before deduction
1.2 Refunds
Canceled pre-shipment orders receive refunds within 10 business days (excluding Chinese public holidays & US federal holidays), net of applicable fees as itemized in your cancellation confirmation email.
2. Return
2.1 Returning Charge
For returns or exchanges due to Damage/Defect on Arrival (DOA), as specified in the "Return and exchange policy" we are responsible for all costs, providing a full refund. However, for returns initiated for other reasons, customers may incur charges such as a re-boxing fee and shipping costs. Additionally, if the original order was placed using a special subsidy, a cancellation fee will apply.
2.2 Refunds
Upon receipt and inspection of the returned items, we will send a confirmation email outlining the return status and any associated charges. Once the refund is approved, it will be processed, deducting any applicable cancellation fees, and credit your original payment method within 10 working days.
3. Purchase from Non-official Channels
Please be aware that returns and exchanges for items purchased through distributors, dealers, partner retailers, or other e-commerce platforms that are not officially affiliated with us are not accepted.
Each of these entities sets its own policies and procedures for returns and exchanges. For assistance with returns or exchanges, kindly reach out to the original point of purchase to inquire about their specific return/exchange policy.
4. Disclaimer
This return and exchange policy only applies to sales of AIDIO AI LLC's official website and stores.
AIDIO AI LLC reserves the interpretation right for all terms above.
If you have any further questions, please don't hesitate to contact us at support@aidio.tech.